+260978 484 983
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+260978 484 983
FSI Outsourcing Limited provides high-quality staff augmentation and outsourcing services to the international market. FSI Outsourcing Limited is an impact sourcing, social enterprise focused on creating exceptional job opportunities by delivering excellent quality work and high productivity for our clients. FSI Outsourcing Limited invests a majority of profits to furthering our mission of creating quality jobs for talented Zambian young professionals.
We aim to provide the best value for money and become the partner of choice for all outsourcing needs. FSI Outsourcing Limited is the pioneer of outsourcing services for the US financial and real estate sector in Southern Africa. Our management team has over 40 years of experience establishing and building successful businesses in Zambia.
Our teams are considered and managed like remote office of the client.
We offer higher level of service delivery instead of a typical low-cost outsourcing.
We provide professional and rigorous management to each team and work closely with our client’s onshore managers to deliver on all defined activities and service level agreements.
Our methodology demonstrates its effectiveness through our teams consistently achieving, and often surpassing, the production levels of onshore counterparts following comprehensive training. FSI Outsourcing adheres to best-in-class governance, compliance, and data protection standards for all our clients. We provide outstanding services at exceptionally competitive rates, ensuring value for our clients while simultaneously generating exceptional employment opportunities in Zambia. Our commitment to excellence in training and adherence to global standards positions us as a reliable outsourcing partner, empowering our teams to deliver quality work that meets or exceeds the standards set by onshore counterparts. This commitment not only ensures the success of our clients’ projects but also contributes to the growth of the workforce in Zambia, fostering economic development and providing skilled employment opportunities. At FSI Outsourcing, we take pride in our ability to balance high-quality service delivery, cost-effectiveness, and social responsibility, making us a trusted and impactful outsourcing solution for businesses seeking a global partner with a strong commitment to excellence and ethical practices.
At FSIO, we recognize the importance of protecting our data and information assets from unauthorized access, disclosure, alteration and/or destruction. As a trusted provider of outsourcing services, maintaining the confidentiality, integrity and availability of sensitive data is paramount to our success and the trust our clients place in us.
To provide the best value for money and be the partner of choice for our clients’ outsourcing needs. Through best-in-class staff augmentation outsourcing, we strive to maximize each staff member’s potential via extensive training, a positive work culture, and equal opportunity career advancement opportunities.
We provide a range of outsourcing services, including [specific services such as customer support, IT services, data entry, etc.]. Our tailored solutions are designed to meet the unique needs of each client.
We have experience serving clients across diverse industries, including. Our adaptable approach allows us to customize solutions to match the requirements of different sectors.
Certainly. We can offer references from our satisfied clients who have experienced success with our outsourcing services. This will give you insights into the quality of our work and client satisfaction.
We prioritize data security and confidentiality. Our robust security protocols, including encryption, restricted access, and compliance with industry standards, ensure the protection of your sensitive information.
We implement a stringent quality assurance process that includes regular training, performance monitoring, and feedback mechanisms. This ensures consistent and high-quality service delivery.
We understand the importance of scalability and flexibility. Our operations are designed to easily scale up or down based on your business requirements, providing the agility needed in a dynamic environment.
Our outsourcing centers are strategically located in. We have efficient processes and scheduling systems in place to manage time zone differences seamlessly, ensuring uninterrupted service.
We leverage cutting-edge technology and industry-leading tools to enhance efficiency and productivity. Our investment in the latest tools allows us to stay ahead in delivering innovative and effective solutions.
We prioritize transparent communication and maintain open channels with our clients. Our project management tools and regular reporting mechanisms facilitate real-time collaboration and keep our clients informed about project progress.
Our commitment to excellence, industry expertise, personalized approach, and a proven track record of delivering successful outsourcing solutions set us apart. We focus on building long-term partnerships based on trust and mutual success.
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