Operations Support Specialist

Job Summary:

The Operations Support Specialist is primarily responsible for working with Operations Support Team on Broker Portal including but not limited to ensuring accuracy and completeness of all system data meets company requirements and guidelines. The employee will work with Operations Support Manager and SVP Operations in tasks as needed.

Responsibilities:

• Coordinate operational deliverables for timely completion
• Work with Operations Support Team on procedural and operational changes
• Collaborate with various external and internal partners and departments
• Generate and revise reporting to assist departments in day-to-day tasks
• Coordinate efforts for corporate communications, audits, and presentations.
• Assisting the team with corporate communication, CRM, and HMDA projects.
• Assist with corporate initiatives.
• Review of a broker, table funding, and correspondent applications for approval · Perform any other duties as assigned
• Able to work USA hours (CST)

Skills Required:

• Degree preferred (or equivalent work experience within mortgage) or some college experience.
• Ability to work independently, as well as part of a group/team.
• Strong analytical skills and attention to detail.
• Exceptional organizational and critical thinking skills.
• Self-motivated, detail-driven, highly responsive, and have strong initiative and drive.
• Excellent customer relations and interpersonal skills.
• Familiarity with Conventional and Commercial loans.
• Familiarity with mortgage origination and point of sale systems/applications or equivalent.

Key Performance Indicators (KPIs):

• Diligently review the uploaded appraisals in the pipeline, comparing them with the collateral mentioned in the loan application. 5 minutes per appraisal.
• Reach out to LOs if any discrepancies are identified or if there is missing information or expired appraisals.
• Efficiently create and generate the required disclosure documents for borrowers, ensuring accuracy and compliance. 10 mins per Disclosure.
• Send out the completed documents to the borrowers within the agreed time frame.
• Representative to work an average of 175 hours each month.

Please note that only shortlisted candidates will be contacted.