Mortgage Servicing Representative

Job Summary:

The Mortgage Customer Service Specialist will be tasked with a variety of duties and responsibilities such as updating database with insurance for various collateral. Ensuring delivery of high quality and accurate customer service while maintaining solid customer relationships by handling questions and concerns with speed and professionalism.  This position receives inbound calls and completes outbound calls. Knowledge areas include: Mortgage Originations and Servicing, working additional inbound interactions such as real time chats and emails.

Responsibilities

• Provides timely and accurate information to incoming borrower calls, as well as outgoing.
• Handle servicing for mortgages that may be delinquent as well as current accounts.
• Answer general account information pertaining to mortgage loan inquiries. 
• Help customers navigate the website for payment and account information.
• Act as a liaison with our two servicing institutions to assist in providing documents or additional items needed to assist in boarding a loan or day-to-day servicing needs.
• Run reporting.
• Produce the monthly compliance reporting needs for Servicing (in PowerPoint).
• Board loans.
• Manage the ticketing system.

Qualifications / Skills

• 2-5 years prior Customer service experience.
• Minimum 1 year of phone experience. 
• Basic computer skills.
• Basic knowledge of Microsoft Office Suite such as Excel, Word.
• Typing speed of 25 WPM. 
• Customer/Client Focus.
• Previous Mortgage Industry experience required.
• A minimum of a Diploma in any business field of study. Entry level role, minimal experienced required.
• Critical Thinking Skills: Use of clear, concise and effective and strong oral communication; accurately composes written.

Note that Only Shortlisted candidates will be contacted.