FSIO is an international outsourcing services company providing high quality support to international
private sector, financial service clients. We offer both live call (in and out-bound) customer service
and back-office support services. Our mission is to be the best value for money outsourcing services
company in the world.
About the Role
The Client Operations Coordinator will be responsible for managing client-facing administrative processes from onboarding through service delivery and follow-up. You will act as a key point of contact for clients, coordinate schedules, track deliverables, maintain accurate records, and ensure smooth day-to-day operations.
This is a fast-paced role that requires strong communication skills, attention to detail, persistence, and a proactive mindset.
Key Responsibilities
Client Coordination & Service
- Serve as the main point of contact for clients regarding onboarding, appointments, documentation, payments, and follow-up.
- Build strong professional relationships through excellent service and timely communication.
- Handle client queries professionally and efficiently.
Onboarding & Administration
- Coordinate onboarding of new clients.
- Collect required documents and information.
- Set up client records in internal systems.
- Schedule introductory meetings and next steps.
Scheduling & Workflow Management
- Manage client calendars, appointments, meetings, and deadlines.
- Ensure meetings are prepared with correct links, attendees, and agendas.
- Monitor progress of tasks and follow up where needed.
Billing & Follow-Up
- Support invoice follow-up and payment confirmations.
- Professionally follow up on outstanding balances.
Systems & Record Keeping
- Maintain accurate client records across CRM and workflow systems.
- Ensure documents are properly filed and accessible.
Continuous Improvement
- Identify ways to improve processes, reduce delays, and improve client experience.
Requirements
- Minimum 2 years’ experience in administration, client service, operations, or coordination.
- Experience in accounting, financial services, consulting, or professional services is an advantage.
- Strong verbal and written English communication skills.
- Clear and professional phone manner.
- Strong customer service skills.
- Excellent attention to detail and organization.
- Ability to multitask and manage deadlines.
- Strong follow-up and relationship management skills.
- Proficiency in Microsoft Office / Google Workspace.
- Experience using CRM systems or workflow tools is an advantage.
Personal Attributes
We are looking for someone who is:
✔ Highly organized
✔ Reliable and professional
✔ Persuasive yet respectful
✔ Proactive and solution-oriented
✔ Calm under pressure
✔ Detail-oriented
✔ Client-focused
Disclaimer: All candidates are required to reside within a 19 km radius of Garden City Park. During the interview process, candidates will be asked to confirm their current place of residence. Those residing outside the specified radius must be prepared to relocate immediately.