Our Story
A Little About Us
FSI Outsourcing Limited provides high-quality staff augmentation and outsourcing services to the international market. FSI Outsourcing Limited is an impact sourcing, social enterprise focused on creating exceptional job opportunities by delivering excellent quality work and high productivity for our clients. FSI Outsourcing Limited invests a majority of profits to furthering our mission of creating quality jobs for talented Zambian young professionals.
We aim to provide the best value for money and become the partner of choice for all outsourcing needs. FSI Outsourcing Limited is the pioneer of outsourcing services for the US financial and real estate sector in Southern Africa. Our management team has over 40 years of experience establishing and building successful businesses in Zambia.
Our Team
Chief Executive Officer
Chief Operating Officer
Chief Financial Officer
Chief Revenue Officer
Chief Client Officer
Vice President - FSZ
Director Finance and Accounting Client Teams
FSI Outsourcing offers an effective staff augmentation approach
1
Our teams are considered and managed like remote office of the client.
2
We offer higher level of service delivery instead of a typical low-cost outsourcing.
3
We provide professional and rigorous management to each team and work closely with our client’s onshore managers to deliver on all defined activities and service level agreements.
Our methodology demonstrates its effectiveness through our teams consistently achieving, and often surpassing, the production levels of onshore counterparts following comprehensive training. FSI Outsourcing adheres to best-in-class governance, compliance, and data protection standards for all our clients. We provide outstanding services at exceptionally competitive rates, ensuring value for our clients while simultaneously generating exceptional employment opportunities in Zambia. Our commitment to excellence in training and adherence to global standards positions us as a reliable outsourcing partner, empowering our teams to deliver quality work that meets or exceeds the standards set by onshore counterparts. This commitment not only ensures the success of our clients’ projects but also contributes to the growth of the workforce in Zambia, fostering economic development and providing skilled employment opportunities. At FSI Outsourcing, we take pride in our ability to balance high-quality service delivery, cost-effectiveness, and social responsibility, making us a trusted and impactful outsourcing solution for businesses seeking a global partner with a strong commitment to excellence and ethical practices.
Security
At FSIO, we recognize the importance of protecting our data and information assets from unauthorized access, disclosure, alteration and/or destruction. As a trusted provider of outsourcing services, maintaining the confidentiality, integrity and availability of sensitive data is paramount to our success and the trust our clients place in us.
Our Mission
To provide the best value for money and be the partner of choice for our clients’ outsourcing needs. Through best-in-class staff augmentation outsourcing, we strive to maximize each staff member’s potential via extensive training, a positive work culture, and equal opportunity career advancement opportunities.
Why Zambia ?
FAQ
- Zambia is a member of the British commonwealth and English is the Official language spoken in education and business, offering exceptional written and spoken communication skill sets with effectively no English language barrier and minimal accents .
- Stable and solid connectivity, e.g. our HQ has multiple fiber cable lines installed at HQ offices to ensure 100% uptime.
- Politically stable, extremely safe, and a positive business environment, e.g., 8th out of 54 in Africa in the World Bank ‘Doing Business Indicators’ for 2019.
- The low employment rate (i.e. less than 10% salaried employment nationwide) and a high number of qualified college graduates seeking employment.
- Excellent value for money service provision due to favorable USD to Zambian Kwacha exchange rate.
- 48-hour workweek that is flexible to meet each client’s scheduling needs.
What types of outsourcing services do you offer?
We provide a range of outsourcing services, including [specific services such as live customer contact, underwriting, accounting, IT services, data analytics, etc.]. Our tailored solutions are designed to meet the unique needs of each client.
What industries do you specialize in?
We have experience serving clients across diverse industries, including Real Estate, Mortgage Servicing and Originations, and AI Human Assistance. Our adaptable approach allows us to customize solutions to match the requirements of different sectors.
Can you provide references from your current clients?
Certainly. We can offer references from our satisfied clients who have experienced success with our outsourcing services. This will give you insights into the quality of our work and client satisfaction.
What measures do you have in place for data security and confidentiality?
We prioritize data security and confidentiality. Our robust security protocols including encryption, restricted access, and compliance with industry standards such as ISO 27001—ensure the protection of your sensitive information.
How do you ensure quality in your services?
We implement a stringent quality assurance process that includes regular training, performance monitoring, and feedback mechanisms. This ensures consistent and high-quality service delivery.
What is your approach to scalability and flexibility?
We understand the importance of scalability and flexibility. Our operations are designed to easily scale up or down based on your business requirements, providing the agility needed in a dynamic environment.
Where are your outsourcing centers located, and how do you manage time zone differences?
Our outsourcing centers are strategically located in Zambia and Malawi. We have efficient processes and scheduling systems in place to manage time zone differences seamlessly, ensuring uninterrupted service.
What technology and tools do you use in your operations?
We leverage cutting-edge technology and industry-leading tools to enhance efficiency and productivity. Our investment in the latest tools allows us to stay ahead in delivering innovative and effective solutions.
How do you handle communication and ensure effective collaboration?
We prioritize transparent communication and maintain open channels with our clients. Our Staff Augmentation approach creates a dynamic relationship with the clients onshore team. We use current reporting technology to facilitate real-time collaboration and keep our clients informed about progress to SLA’s.
What sets your outsourcing company apart from others in the market?
Our commitment to excellence, industry expertise, personalized approach, and a proven track record of delivering successful outsourcing solutions set us apart. We focus on building long-term partnerships based on trust and mutual success.