Operations Support Specialist

JOB SUMMARY:

The Operations Support Coordinator is primarily responsible for working with Operations Support
Team on Broker Portal including but not limited to ensuring accuracy and completeness of all system
data meets company requirements and guidelines. Employee will work directly with the PMO and
Business Excellence Director and Operations Support Manager as needed.

Duties/Responsibilities:

• Coordinate operational deliverables for timely completion
• Can connect diagrams to live data from Excel, SharePoint, or databases to make dynamic
• Work with Operations Support Team on procedural and operational changes
• Collaborate with various external and internal partners and departments
• Generate and revise reporting to assist departments in day-to-day tasks
• Coordinate efforts for corporate communications, audits, and presentations
• Assisting the team on corporate communication, CRM, and HMDA projects
• Assist with corporate initiatives
• Review of broker, table funding, and correspondent applications for approval
• Perform any other duties as assigned Required
  

Skills/Abilities:

• Degree preferred (or equivalent work experience within mortgage) or some college
  experience.
• Ability to generate flowcharts, process maps, network diagrams using Microsoft Visio
• Ability to work independently, as well as part of a group/team.
• Strong analytical skills and attentional to detail.
• Exceptional organizational and critical thinking skills.
• Self-motivated, detail driven, highly responsive and have a strong initiative and drive.
• Excellent customer relations and interpersonal skills.
• Familiarity with Conventional and Commercial loans
• Familiarity with mortgage origination and point of sale systems/applications or equivalent.

Education and Experience:

• College diploma in Business Administration or related field. College degree will be an added
  advantage
• A year mortgage industry experience.
• The candidate must have experience in Visio (Microsoft Visio)
• Strong Project Management background

Working conditions:

• Will be required to work CST hours with flexibility to work non-conventional hours to meet
  deadlines.
• Prolonged periods of sitting at a desk and working on a computer.

Culture Fit:

• Values: You must exhibit exceptional commitment to the FSIO values of Being Professional,
  Proactive and Productive both your professional and personal life.
• Multiplier leader: You must be a consistent A-player and Multiplier leader who is never
  satisfied with the status quo and constantly seeks to learn and improve.
• Flexible and Agile: In a rapidly growing company like FSIO international, the only constant is
  change. Agility and an ability to fail quickly and learn are a key part of how we work.
• Confidence and belief: You must possess the highest confidence and belief in yourself, your
  teammates, and your direct reports on shore.
• Performance under pressure: You must consistently meet and deliver on rising expectations
  and make an impact in the shortest time possible.
• Passionate about your field: You must have a passion for learning and its role in creating
  value and driving impact to change the standard of customer service and support in Zambia
  and the world.

Disclaimer: All candidates are required to reside within a 19 km radius of Garden City Park. During the interview process, candidates will be asked to confirm their current place of residence. Those residing outside the specified radius must be prepared to relocate immediately.